Not receiving health-information/hip/request call after the hip/notify call from the gateway

HIP Implementation
#21

Hi @Shubhanshu_Shukla,

(I found that the time difference is maximum 5 minutes)

I’m sending the on-notify call within 4-5 seconds and here are the different logs for the same and I’m supposed to get health-information/hip/request call after this which I’m not getting.

#22

Hi,

Is there any update on this ?

#23

Hey @rahulChugh,

It’s 150 sec but it is configurable.

Thank You

#24

Hi @Shubhanshu_Shukla,

I’m sending the on-notify call within 4-5 seconds and here are the different logs for the same and I’m supposed to get health-information/hip/request call after this which I’m not getting.

#25

Hey @rahulChugh,

Please try again and provide us latest request body in order to track issue more accurately.

Thank You

#26

Hi @Shubhanshu_Shukla,

I’m trying to get the request body but I’m not able to as I’m not getting any call from the gateway after pressing the “Get Data” button on the app (Previously I was getting a consents/hip/notify call). I’m supposed to get a consents/hip/notify call from the gateway as I’ve already linked some care-contexts with my account on NDHM. I tried to make new consent(made successfully), tried to link few visits(linked successfully) but I’m not getting a consents/hip/notify call which I’m supposed to get after this.

#27

And the NDHM app is saying “Could not get health Records” after a few minutes of the “Data fetch in Progress” toast.

#28

Hey @rahulChugh,

Please try now and let us know if it is resolved or not.

Thank You

#29

Hey,

Still, I’m not getting the consents/hip/notify call after the geta data button. The NDHM app also showing the same “Could not get health Records. Try again in some time” notification.

#30

Hey @rahulChugh,

Please help us with the patient id.

Thank You

#31

Hi @Shubhanshu_Shukla,

Health id of the patient - riya@sbx

#32

Hi @Shubhanshu_Shukla,

Is there any update on this ?

#33

Hey @rahul,

This was resolved,
If it is still the case, try clearing the cache and login again.

Thank You

#34

Hi @Shubhanshu_Shukla,

I’m not getting the consents/hip/notify call and on the app I’m getting “Could not fetch all records, Please try again in sometime” (Attached Screenshot for the same).

Screenshot_20210913-120431
Screenshot_20210913-1204311080×2400 318 KB

Can you please provide me the logs for the same when I click the “Get data” button!

#35

Hi @rahulChugh,

This patient seems to have large number of care context which is exceeding the limit of logger to keep a track of the issue,
We would suggest you to use Patient with least Care context so that we can have help you to resolve this issue.
In case you don’t have such user, try to create one for such test cases ,it will be helpful.

This also happens when some of the HI Type is not incorporated.
Please Visit here in case you missed the update.

Thank You

1 Like
#36

Hi @Shubhanshu_Shukla,

Thank you for the details.

I’ll make a new user and will try the same. Also, the HITypes addition doesn’t change anything as our system is not affected by any new HITypes and will work the same for the existing HITypes.

1 Like
#37

Hi,

I’ve made a new user with health id- chugh@sbx and linked a care-context with it. However, I’m facing the same issue of not getting the consents/hip/notify call on my system. Kindly help me resolve this problem and please share the logs for the same.

1 Like
#38

Hey @rahulChugh,

Sharing logs with you if helps,

image
image1188×575 61.9 KB

Thank You

#39

I couldn’t get any relevant information from these logs. Can you share the logs for the health id - chugh@sbx and sunil@sbx ?

#40

Hi Mr Shubhanshu Shukla: We haven’t made these calls you have highlighted, they appear to be from another user. Previously the POST call “/v0.5/consents/hip/notify” was working but it is not working now.

This problem has been there for quite some time now, could you please help us?